Date:

September 7, 2026

Categories:

blog, Company, Industry News, Tips & Tricks,

Send Invoices Directly to the Right DepartmentSeparate Invoice Email Address:

In many companies, the person placing an order is not the person responsible for processing the invoice. Purchasing may place the order, while invoices need to be sent directly to the accounting department, accounts payable team or a central invoice mailbox.

BOXLAB now makes this process easier: B2B customers can specify a separate email address for invoices and credit notes without changing the email address used for their customer account.

This keeps ordering and billing processes clearly separated and helps ensure that invoices reach the right department directly.

How to set up a separate invoice email address

The option is available directly during checkout in the Email Addresses section.

Simply activate the option to use a different email address for invoice delivery and enter the desired address.

If you only want to use the address for the current order, no permanent change is required.

If you want to use it for future orders as well, simply save the setting. The invoice email address can also be managed later in your customer account.

Separate Rechnungs-E-Mail-Adresse im BOXLAB Onlineshop für B2B-Kunden

Two options: for a single order or permanently

You can choose how the separate invoice email address should be used.

Use a separate invoice email address for a single order

During checkout, you can enter a different email address specifically for the current order.
This is useful, for example, if an invoice needs to be sent to a particular contact person, department or project mailbox on a one-time basis.

The email address stored for your BOXLAB customer account remains unchanged.

 

Save a separate invoice email address permanently

If your invoices should always be sent to your accounting department or a central invoice mailbox, you can save a separate invoice email address for future orders.

Once saved, the address will automatically be used for invoices and credit notes associated with future orders.

You can change or reset the address at any time in your customer account.

Your customer account email address remains unchanged

The new invoice email address is completely separate from the email address used for your BOXLAB customer account.

Your regular account email address will therefore continue to be used for your customer account and the ordering process. The additional address is used specifically for sending invoices and credit notes.

This allows companies to separate purchasing and accounting processes without having to create additional customer accounts.

Designed for typical B2B purchasing processes

The feature is particularly useful for companies where purchasing and invoice processing are handled by different people or departments.

For example:

Purchasing:
purchasing@company.com

Invoices and credit notes:
invoices@company.com

The purchaser can continue to place orders using the regular customer account, while billing documents are sent directly to the responsible department.

This reduces internal forwarding, helps invoices reach the right recipient faster and makes the overall purchasing process more efficient.

Small feature, fewer detours

In B2B e-commerce, it is often not the spectacular features that improve the ordering process. What really matters is whether a shop takes its customers‘ actual workflows into account.

After all, a purchase doesn’t always involve just one person and a single email address.

That is why, by introducing a separate email address for invoices, we are taking another small but practical step toward a more flexible B2B ordering process.

This new feature is available now in the BOXLAB online shop.
Go to the online shop

Frequently Asked Questions (FAQ)

Can I have invoices sent to a different email address?

Yes. In the BOXLAB online shop, you can enter a separate email address for invoices and credit notes during checkout. Your regular account email address remains unchanged.

Can I use a separate invoice email address for just one order?

Yes. You can enter a different invoice email address for a single order without changing the permanent settings in your customer account.

Can I permanently save a separate invoice email address?

Yes. If invoices should always be sent directly to your accounting department or a central invoice mailbox, you can save the separate invoice email address for future orders.

Does this change the email address of my customer account?

No. Your existing account email address remains unchanged. The additional email address is used exclusively for sending invoices and credit notes.

Can I change or remove the separate invoice email address later?

Yes. A permanently saved invoice email address can be changed at any time in your customer account or reset to your regular account email address.

Who benefits from a separate invoice email address?

This feature is particularly useful for B2B customers where purchasing and invoice processing are handled by different people or departments. For example, your purchasing department can place the order while invoices and credit notes are sent directly to accounting or a central invoice mailbox.

Umbrella term dangerous goods

In the field of transport and logistics, dangerous goods are substances, preparations and objects that contain ingredients which, due to their nature or properties - whether physical or chemical - or their condition during transport, may pose certain risks to public safety or order, in particular to the general public, important public goods, human life and health, animals and property, and which are to be classified as dangerous goods by law.

Placards in large print

Placards are square, diamond-shaped stickers for transporting dangerous goods and are attached standing on their tips. The colour and number of the hazard label usually indicates the class of dangerous goods. Placards are used to mark dangerous goods on trucks. For example, the colour and the pictogram provide rescue workers with information at first glance about the expected dangers at the accident site. Placards are subject to strict legal requirements that must be strictly adhered to when printing and affixing them.

About BOXLAB Services

We are a start-up spun off from BASF and deal with the optimisation of labels and packaging processes - especially in the area of hazardous goods. Our customer base now includes over 50 warehouses in five countries. Within three months we have developed, tested and successfully launched our entire operational business and the first service offering. For the future, we are now planning to expand these services so that the customer can be provided with a fully comprehensive solution around labelled packaging.